_ Tutor Up

Terms & Conditions

Tutor Up – Terms and Conditions

1.  Services Offered:

The tutor agrees to provide academic tutoring services in the subject(s) agreed upon with the client (hereafter referred to as “Student”).

2. Schedule and Sessions:

  • One-to-One tutoring sessions will be scheduled based on mutual availability.
  • Any changes to the schedule should be communicated and agreed upon by both parties in a week advance.
  • Group sessions will be held in the advertised location, with the schedule given upon booking.

3. Fees and Payments:

  • The agreed-upon fee for each tutoring session will vary depending upon the package selected.
  • Payments for group tutoring will be made in advance or as a block booking.
  • Payment for 1-1 sessions will be made in advance.
  • Late payments may incur additional charges.

4. Cancellation and Rescheduling:

  • Cancellations must be made at least 48 hours before the scheduled session to avoid being charged.
  • Rescheduling can be done with advance notice and mutual agreement, where rescheduling can not be completed such as a group tutoring session, course materials will be sent for the tutee to complete.


5. Refunds:

  • No refunds will be provided for sessions that have already taken place.


6. Responsibilities:

  • The tutor is responsible for preparing appropriate materials, explaining concepts, and providing guidance during tutoring sessions.
  • The Student is responsible for being punctual, prepared for the session, and actively participating in the learning process.

7. Confidentiality:

  • Both the tutor and the Student agree to maintain the confidentiality of any personal or academic information shared during the tutoring sessions.

8. Code of Conduct:

  • Both parties agree to treat each other with respect and professionalism during all interactions.

9. Termination: 

  • Group classes – Sessions are blocked as part of a course, at the end of the course tutee can decide whether they wish to continue.
  • Course bookings can not be cancelled once they have begun, as that place would be secure for that person.
  • 1-1 Two weeks’ notice must be given to cancel 1-1 sessions. Either party may terminate the tutoring agreement with reasonable notice.


10. Liability:

The tutor is not responsible for the Student’s academic performance; improvement is dependent on the Student’s effort and dedication.